Returns & Refunds

Where stock items purchased online are not suitable, they can be returned for a full refund (minus the original shipping cost) but such returns are at your own cost. Items must be returned in saleable condition, unworn, with all tags still attached. All returns must be notified to us, prior to return, within 14 days of you receiving the goods (the Notification Date). Items must then be posted/returned within 14 days of the Notification Date. If items are not posted/returned within this time frame, we reserve the right not to issue a refund.

Items must be returned in their original packaging or its equivalent. All care must be taken to protect the item during transit. Where an item is returned to us with any damage or any signs of wear, we reserve the right to refuse to refund the cost of the dress, or to deduct the cost of repair/cleaning from any such refund. We recommend that you use a recorded service to return the item as we cannot be held responsible for items that are lost in the postal system.

All returns are to be delivered to Silhouette Returns, 2 Carlisle Gardens, Harrow, Middlesex, HA3 0JX.

(PLEASE NOTE: The above is NOT the address for Silhouette UK Limited, the Glasses Company.)

Items ordered in upon customer request are returnable only if faulty.

Items purchased in store cannot be returned unless this has been agreed at the time of purchase.