Terms and Conditions

Virtual Appointments

We offer Virtual Appointments where we can show you a carefully selected collection of outfits and advise on sizing, colour and style.

If you’d like to make a virtual appointment please click here

This is how it will work…

• We’ll send you an initial short questionnaire just to get your measurements and establish what you are after.
• We’ll then put together a collection of dresses/outfits for you to view virtually.
• We’ll go through the cut, the sizing, the quality and feel of each item, show you close ups and explain how each product looks and fits
• We can then send you links to any items you are interested in so that you can view all the details online
• Returns are accepted in accordance with the terms and conditions set out below but all returns will remain unopened for 3 days so refunds will take slightly longer to issue.

We are also open 24/7 online and are available by phone, email, or Facebook message to answer any questions you may have. Deliveries during this time are being organised by Hermes courier only which organises contact-free collection and delivery for maximum safety.

Waiver of Responsibility

We do our best to ensure that the content of this website is accurate and that the images and information are up to date and correct. We cannot however be held responsible for any loss caused by any statement made on the website whether express or implied.

Colours shown on the website may differ slightly to the actual product due to the different screens on which the images are displayed and the different lighting used during photoshoots. Again, no liability can be accepted for this.

Order of Non Stock Items

Where an item is not in stock it is possible that an order can be placed by us for the item on your behalf. Please contact us with details of the item you are interested in and we will get back to you with details of availability, sizing (please see size charts) and an estimated time for delivery. A full deposit is payable upon order. An item ordered in upon request can only be returned if faulty so it is important to ensure that you are happy with the style and size ordered.

Payment

Payment can be made securely online using Visa, Mastercard, Maestro or Paypal. Where collecting in person, payment can also be made by cash, cheque or direct bank transfer. We take every precaution to ensure that payment is made in a secure environment but cannot be held liable should this security be breached at any time.

Delivery and Collection

All items purchased through the website can be delivered or collected in person from our showroom in Harrow. Collection is free but must be arranged as the showroom is only open by appointment. Packaging & Delivery for the UK will be charged at the following rates:

Standard Delivery (2-3 days from dispatch) – £3.95

Next Day Delivery (1-2 days from dispatch) – £6.50

Guaranteed Next Day Delivery – £8.95

Free Delivery for all orders of £100 or over

Where more than one item is purchased, only one delivery charge for the items purchased will apply.

We will arrange to dispatch your items as soon as practically possible, for stock items, normally within 1 working day, but will always endeavour to do so within 3 working days. Where an item is ordered in for you, we will give you a time estimate for delivery prior to order. Where delivery is not possible within the above timescales, we will notify you as soon as practically possible.

We do not normally ship outside the UK but can quote for shipping once an order is placed and a separate paypal invoice for the shipping charge will be sent. If the shipping charge is not accepted, a full refund of the whole order will be made.

Returns and Refunds

Where stock items purchased online are not suitable, they can be returned for a full refund (minus the original shipping cost) but such returns are at your own cost.

Items must be returned in saleable condition, unworn, with all tags still attached. All returns must be notified to us, prior to return, within 14 days of you receiving the goods (the Notification Date). Items must then be posted/returned within 14 days of the Notification Date. If items are not posted/returned within this time frame, we reserve the right not to issue a refund.

Items must be returned in their original packaging or its equivalent. All care must be taken to protect the item during transit. Where an item is returned to us with any damage or any signs of wear, we reserve the right to refuse to refund the cost of the dress, or to deduct the cost of repair/cleaning from any such refund. We recommend that you use a recorded service to return the item as we cannot be held responsible for items that are lost in the postal system.

All returns are to be delivered to Silhouette Returns, 2 Carlisle Gardens, Harrow, Middlesex, HA3 0JX.

Items ordered in upon customer request are returnable only if faulty (Please see “Order of Non Stock Items” above).

Items purchased in store cannot be returned unless this has been agreed at the time of purchase.

Faulty Items

Prior to shipping, all our products are checked for faults. If any faults are discovered by us, you will be informed of this prior to shipping. If you discover any faults upon delivery, please inform us immediately and provide picture evidence to sa***@si********.uk. so that we can look into the issue as soon as possible.